26 Steps to… Management
Who is this for?
Operational Managers are the heart beat of any organisation. They establish the rhythm and beat of the business, and manage the flow of cash in and out of the organisation. Operational managers include those who manage front line managers, or those in their first people management role but working in IT, HR, Projects, Finance or similar. It is suitable for those who are newly promoted into their role as well as for existing managers who wish to refresh their understanding of the role and its impact on the business.
- Managers can immediately use the quality management practices in everyday situations
- Shows the range of responsibilities opearational managers have, rather than being led by the inbox
- Gives the opportunity to become pro-active in the role, rather than lead by immediacies.
Which industry uses this toolkit?
The toolkit is in use in councils, government, engineering and manufacturing, telecoms, customer service, travel, finance and retail but can be applied to all sectors.