Birmingham Airport

Birmingham Airport

Impact on Business Performance

26 Steps enabled supervisors to introduce a more collaborative approach to their work leading to immediate business improvements.

The requirement

Positively impact the workplace culture enabling supervisors to take responsibility and understand their roles more fully. This was to involve a more collaborative approach to their work, encouraging teamwork and confident leadership.


  • A step change in the team’s approach to their work with improved standards across the business
  • Consistency to supervisory work with accountability and responsibility across the team and a blame culture eradicated
  • Supervisors are more reflective and think about how to deal with challenges effectively
  • Absence rate decreased
  • Some people have left their positions following the 26 Steps process
  • Previously many team members did not want to step up to supervisory work but 26 Steps has helped in succession planning as many now volunteer for ‘Step up Supervisors’ where they learn their role in readiness
  • Supervisors look at all aspects of management and can see that it is a real job with special skills and abilities
  • Colleagues are embracing the career opportunities at the airport
  • 26 Steps process has helped line managers to step back from a micro-managing style
  • It has brought a calmness to the workplace and confidence that they can deliver.

To find out more about our work with Birmingham Airport, and for a free consultation as to how 26 Steps might benefit your organisation contact us.

‘Looking back, it’s been one of the greatest things I’ve done with my life. This is a second chance for me to really get my head down and so something with my life before it’s too late.’


‘We have been most impressed with the care and passion brought by Malvern Business Academy. All we can say is a big thank you.’

Tatiana Pavlovsky, Learning and Development Manager, Hackney Learning Trust.

’26 Steps is on my desk all the time which helps me to keep the programme on track. It has given the supervisors the right tools to be able to do their job and taken away any excuses.’

Lyndsey Jephcott, Passenger Services Manager, Birmingham Airport

Contact Us

To contact 26 Steps please email us at, phone us on 07968 052076,

01684 562169 or fill out the form below and we’ll get back to you.

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