26 Steps to… Management

Who is this for?

Operational Managers are the heart beat of any organisation.  They establish the rhythm and beat of the business, and manage the flow of cash in and out of the organisation.  Operational managers include those who manage front line managers, or those in their first people management role but working in IT, HR, Projects, Finance or similar. It is suitable for those who are newly promoted into their role as well as for existing managers who wish to refresh their understanding of the role and its impact on the business.

The benefits

  • Managers can immediately use the quality management practices in everyday situations
  • Shows the range of responsibilities opearational managers have, rather than being led by the inbox
  • Gives the opportunity to become pro-active in the role, rather than lead by immediacies.

Which industry uses this toolkit?

The toolkit is in use in councils, government, engineering and manufacturing, telecoms, customer service, travel, finance and retail but can be applied to all sectors.

‘Looking back, it’s been one of the greatest things I’ve done with my life. This is a second chance for me to really get my head down and so something with my life before it’s too late.’


‘We have been most impressed with the care and passion brought by Malvern Business Academy. All we can say is a big thank you.’

Tatiana Pavlovsky, Learning and Development Manager, Hackney Learning Trust.

’26 Steps is on my desk all the time which helps me to keep the programme on track. It has given the supervisors the right tools to be able to do their job and taken away any excuses.’

Lyndsey Jephcott, Passenger Services Manager, Birmingham Airport

Contact Us

To contact 26 Steps please email us at info@26steps.co.uk, phone us on 07968 052076,

01684 562169 or fill out the form below and we’ll get back to you.

Proud To Work With: